Teresa Harbour Appointed Chief Operating Officer at CHAP

ARLINGTON, VA — November 17, 2022 — Community Health Accreditation Partner (CHAP) announced today that Teresa Harbour RN, MBA, MHA has been appointed Chief Operating Officer, effective immediately. As COO, Harbour will be responsible for driving operational efficiencies and continuing to enhance the level of service and value delivered to the providers CHAP serves. "Over the past few years, CHAP has transformed how it serves providers; Teresa has been pivotal in that change. Through her role as Senior Vice President [...]

By |2022-11-17T11:14:51-05:00November 17th, 2022|CHAP News|0 Comments

Quality Accreditation + Quality Time = Quality Care

By: Teresa Harbour, SVP Accreditation | Fran Petrella, SVP Government Affairs and Corporate Accounts | Jennifer Kennedy, VP Quality CHAP has always placed patient care as our number one priority. Our mission is to advance the highest quality of home and community-based care. Because CHAP solely focuses on home and community-based organizations, every initiative is to improve care/services provided by the organizations we accredit. Today, an onsite visit is the best way to evaluate care delivery. The contact between the [...]

By |2022-11-17T10:22:42-05:00October 31st, 2022|CHAP News|0 Comments

Perception is Patient Reality: Experience vs. Satisfaction

By Jennifer Kennedy, Vice President Quality & Standards The “patient experience” is a top issue in most healthcare provider quality programs, and quarterly patient satisfaction scores are closely analyzed to identify gaps. But is patient satisfaction and the patient experience the same? The Agency for Healthcare Research and Quality (AHRQ) describes the patient experience as encompassing “the range of interactions that patients have with the healthcare system, including their care from health plans, and from doctors, nurses, and staff in [...]

By |2022-11-17T10:23:03-05:00September 28th, 2022|CHAP News|0 Comments

Kassi Ellison Joins CHAP as VP of Innovation

CHAP: Community Health Accreditation Partner Welcomes Kassi Ellison ARLINGTON, VA — August 25, 2022 — As Vice President of Innovation, Kassi will be responsible for exploring new business lines for CHAP and the Center for Excellence while working with internal and external stakeholders to align resources and ensure that the organization is systematically positioned to create value for CHAP Accredited organizations. Kassi brings over 15 years of business development leadership experience in the healthcare industry with a primary focus in [...]

By |2022-11-17T11:07:17-05:00August 26th, 2022|CHAP News|0 Comments

Emergency Preparedness: Exempt or Not Exempt? That is the Question

By Jennifer Kennedy, Vice President Quality & Standards We are more than three weeks into 2022’s peak hurricane season months and things have been scarily quiet. I knock on wood as these words are written. In May, the National Oceanic and Atmospheric Administration (NOAA) forecasted an above-normal Atlantic hurricane season before the start of the in June. In early August, they revised their forecast stating that the likelihood of near-normal activity has risen to 30% and the chances remain at [...]

By |2022-10-06T22:20:45-04:00August 19th, 2022|CHAP News|0 Comments

SimiTree’s QAPI Program Awarded “CHAP Verified” Seal

Part of this process by CHAP included conducting a thorough product survey to verify that the program allows organizations to meet the intent of CHAP’s applicable standards. “A review of various SimiTree QAPI documents confirmed a robust QAPI program for home health and hospice agencies, stated Teresa Harbour, SVP Accreditation at CHAP. “Their tools were very comprehensive and easy to use.  The ‘missed opportunities’ document was particularly impressive.” For more information on CHAP Verified Status or any other inquiries – [...]

By |2022-11-17T10:23:45-05:00August 19th, 2022|CHAP News|0 Comments

How the COVID-19 Pandemic Exposed Health Equity in Medicare

Prepare Now for Health Equity Requirements in the Pipeline Background Equity and disparity have been ongoing issues in healthcare for years. But it took the COVID-19 pandemic to bring it into the spotlight at a federal level as a quality-of-care concern. The Centers for Medicare and Medicaid Services (CMS) posted a Preliminary Medicare COVID-19 Data Snapshot in June 2020, which included a facts sheet of aggregate data and visuals from Medicare Fee-for-Service claims data, Medicare Advantage encounter data, and Medicare [...]

By |2022-10-06T22:21:19-04:00July 19th, 2022|CHAP News|0 Comments

CMS Posts Home Health Proposed Payment Update Rule

CMS posted the proposed home health payment update rule on the Federal Register Public Inspection desk on June 17, 2022. The rule will be posted in the Federal Register on June 23. 2022. Medicare Program 2023 Home Health Prospective Payment System Summary of the rule: The proposed rule includes proposals and routine updates to the Medicare Home Health PPS and the home infusion therapy services’ payment rates for CY 2023, in accordance with existing statutory and regulatory requirements. CMS estimates [...]

By |2022-07-08T12:02:10-04:00June 21st, 2022|CHAP News|0 Comments

From Virtual Selling to “In Real Life” #IRL

Everyone has had their fair share of COVID and how it affected us not only on a personal level but on a professional level as well. We have found that some professionals are having difficulties transitioning back to #IRL. Let's talk about the last two years through the lens of a business development professional and a few essential action items you can execute to drive results.   Pre-pandemic Life What were your sales strategies pre-pandemic? We had open access to [...]

By |2022-10-06T22:27:14-04:00June 16th, 2022|CHAP News|0 Comments

Jan Sweat Joins CHAP as VP of Learning Solutions

Sweat to develop, implement, facilitate performance improving education and certification programs for providers ARLINGTON, VA — June 10, 2022 — Jan Sweat comes to CHAP with over 25 years of experience in healthcare, with a focus in the post-acute industry. For nearly two decades, she worked for Kindred at Home in sales, sales leadership, operations, and talent development. Prior to joining CHAP, Jan directed the education and success of tens of thousands of healthcare professionals in Hospice, Home Health, and [...]

By |2022-11-17T10:27:14-05:00June 6th, 2022|CHAP News|0 Comments
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