CHAP News

It is that time of year again.  The flowers are beginning to bloom, birds are singing, and federal regulatory and compliance activity is waking up.  The Centers for Medicare and Medicaid Services (CMS) begins posting provider specific notices of proposed rule making at this time of the calendar year.  Many of those proposed rules are sitting in the queue of the Office of Management and Budget (OMB) waiting their turn for review and clearance.  Once cleared, the proposed rules are [...]

ARLINGTON, VA — November 17, 2022 — Community Health Accreditation Partner (CHAP) announced today that Teresa Harbour RN, MBA, MHA has been appointed Chief Operating Officer, effective immediately. As COO, Harbour will be responsible for driving operational efficiencies and continuing to enhance the level of service and value delivered to the providers CHAP serves. "Over the past few years, CHAP has transformed how it serves providers; Teresa has been pivotal in that change. Through her role as Senior Vice President [...]

By: Teresa Harbour, SVP Accreditation | Fran Petrella, SVP Government Affairs and Corporate Accounts | Jennifer Kennedy, VP Quality CHAP has always placed patient care as our number one priority. Our mission is to advance the highest quality of home and community-based care. Because CHAP solely focuses on home and community-based organizations, every initiative is to improve care/services provided by the organizations we accredit. Today, an onsite visit is the best way to evaluate care delivery. The contact between the [...]

By Jennifer Kennedy, Vice President Quality & Standards The “patient experience” is a top issue in most healthcare provider quality programs, and quarterly patient satisfaction scores are closely analyzed to identify gaps. But is patient satisfaction and the patient experience the same? The Agency for Healthcare Research and Quality (AHRQ) describes the patient experience as encompassing “the range of interactions that patients have with the healthcare system, including their care from health plans, and from doctors, nurses, and staff in [...]

CHAP: Community Health Accreditation Partner Welcomes Kassi Ellison ARLINGTON, VA — August 25, 2022 — As Vice President of Innovation, Kassi will be responsible for exploring new business lines for CHAP and the Center for Excellence while working with internal and external stakeholders to align resources and ensure that the organization is systematically positioned to create value for CHAP Accredited organizations. Kassi brings over 15 years of business development leadership experience in the healthcare industry with a primary focus in [...]

By Jennifer Kennedy, Vice President Quality & Standards We are more than three weeks into 2022’s peak hurricane season months and things have been scarily quiet. I knock on wood as these words are written. In May, the National Oceanic and Atmospheric Administration (NOAA) forecasted an above-normal Atlantic hurricane season before the start of the in June. In early August, they revised their forecast stating that the likelihood of near-normal activity has risen to 30% and the chances remain at [...]

Part of this process by CHAP included conducting a thorough product survey to verify that the program allows organizations to meet the intent of CHAP’s applicable standards. “A review of various SimiTree QAPI documents confirmed a robust QAPI program for home health and hospice agencies, stated Teresa Harbour, SVP Accreditation at CHAP. “Their tools were very comprehensive and easy to use.  The ‘missed opportunities’ document was particularly impressive.” For more information on CHAP Verified Status or any other inquiries – [...]

Prepare Now for Health Equity Requirements in the Pipeline Background Equity and disparity have been ongoing issues in healthcare for years. But it took the COVID-19 pandemic to bring it into the spotlight at a federal level as a quality-of-care concern. The Centers for Medicare and Medicaid Services (CMS) posted a Preliminary Medicare COVID-19 Data Snapshot in June 2020, which included a facts sheet of aggregate data and visuals from Medicare Fee-for-Service claims data, Medicare Advantage encounter data, and Medicare [...]