ARLINGTON, VA — November 17, 2022 — Community Health Accreditation Partner (CHAP) announced today that Teresa Harbour RN, MBA, MHA has been appointed Chief Operating Officer, effective immediately.
As COO, Harbour will be responsible for driving operational efficiencies and continuing to enhance the level of service and value delivered to the providers CHAP serves.
“Over the past few years, CHAP has transformed how it serves providers; Teresa has been pivotal in that change. Through her role as Senior Vice President of Accreditation, she has implemented changes that have improved CHAP’s timeliness, growth, customer retention, and provider satisfaction”, said Nathan J. DeGodt, President & CEO. “In her new role, Teresa will have the opportunity to broaden her reach, ensuring CHAP advances community-based care through being an essential partner.”
Harbour’s focus will include broadening our innovation footprint to increase the value and function of CHAP Accreditation through initiatives like bringing Age-Friendly Health Systems into the home, verifying adjacent provider tools and resources, and creating advantages with payors for CHAP-accredited organizations.
As CHAP Defines the future of accreditation, a crucial pillar is maximizing the provider experience throughout the accreditation process and continuing that experience while operating their organization efficiently and compliantly. CHAP is focused on aligning our efforts with care advancements in the home, creating opportunities for quality to flourish.
Teresa Joined CHAP in 2019 and brings a tremendous wealth of knowledge and experience in the hospice and home health industries. Before spending the past 18 years in accreditation, Teresa was a Registered Nurse and a hospice/home health director. Most recently, Teresa led a team of 89 employees at CHAP, responsible for increasing customers’ renewal rate by 23% and facilitating new business growth by 119%.
In addition to her work at CHAP, Teresa is also the Treasurer and Board Member of IDEAL (Inclusion, Diversity & Equity Alliance in Leadership for Healthcare). IDEAL was founded to catalyze upward mobility and provide greater visibility for women in healthcare.
About Community Health Accreditation Partner (CHAP)
CHAP is an independent, nonprofit organization accrediting providers of home and community-based care. Founded in 1965, CHAP was first to recognize the need for and value of home and community-based care standards and accreditation. As a Centers for Medicare & Medicaid Services (CMS)–approved accrediting organization, CHAP surveys organizations providing home health, hospice, and home medical equipment services to establish if Medicare Conditions of Participation and DMEPOS Quality Standard are met and recommend certification to CMS. CHAP’s purpose is to partner with organizations nationwide to advance quality in the delivery of care and services in the home and community.