Growth Solutions

Transformational Growth Consulting from Proven Industry Experts

Rapidly changing market dynamics, regulatory requirements, and customer expectations are adding new challenges to the community-based healthcare industry.

Differentiation is more important than ever before. Is your organization stuck in neutral?

Healthcare sales has changed dramatically. The pandemic made accessing referral sources more complex than ever, and this level of difficulty might be the new normal. It’s more important than ever to bring value. Frustrations with referral patterns, closed networks, and insufficient time to make the changes to your sales organization can slow or prevent growth.

You Need a Strategic Plan for Growth

Without growing and developing the sales team, the same problems happen over and over. Growth is achieved through an all-hands-on-deck coordinated effort.

CHAP’s Growth Solutions service brings clarity, confidence, and support that positions your organization for consistent, accelerated growth.

Here are some of the examples of what we can help with:

  • Finding a qualified salesperson is harder than ever
  • Managed care is a challenge to accept and get a contract
  • Utilizing the wrong messaging, frequency, cadence hinders differentiation, and cadence.
  • Not providing feedback, coaching, and performance evaluation stalls sales
  • It’s hard to grow an account because referral source turnover is high
  • Salespeople are calling on new people in new roles constantly
  • The intake process is a challenge for organizations to perfect

CHAP Provides: Evaluation, Assessment, Implementation, and Guidance

CHAP’s Growth Solutions team will work alongside you to develop a plan to boost admissions and revenue through strategic solutions tailored to your market, referral sources, and agency’s needs.

After a detailed evaluation of your current sales and marketing efforts, our team will provide proven strategies, tactics, and training to grow referrals, admissions, and census ethically and compliantly. 

In case you are not at the place to afford high-level executive sales leadership talent, we offer an affordable option to have a successful, experienced team grow through interim leadership, oversight, develop leadership tools, mentorship, coaching, training, and strategy.

Meet the Growth Solutions Team

Kassi Ellison

Vice President of Growth Consulting

Daniel Stephens

Senior Vice President, Center for Excellence

Kyle Flynn

Growth Consultant

Jacquie King

Growth Consultant

Shane LuQuire

Senior Growth Consultant

Nathan J. DeGodt

CHAP

Arlington, VA

President & Chief Executive Officer

Dan McPhilemy

Senior Vice President, Marketing and Business Development

Jan Sweat

Vice President of Learning Solutions

Dr. Jennifer Kennedy

Vice President, Quality, Standards, & Compliance

90% of a salesperson’s referrals come from the top 10 of their accounts.

This is why we are offering a referral source funnel exercise that will allow your sales team to be focused on what they know and commit to specific actions that will increase your referral volume.

“At LHC Group, our strength lies in our ability to execute strategies that drive real impact across our nationwide team of over 1,000 business development professionals. We recognized the value of extending our reach through a partner who operates as seamlessly as we do. CHAP Growth Solutions has been that turnkey solution. Their support, particularly through initiatives like our workshop series, sparked a 32% increase in admissions for our tenured sales professionals who attended. We’ve been able to integrate CHAP Growth Solutions effortlessly as part of our Growth Support Team, allowing us to maintain our momentum without missing a beat. They handle the details; we see the results—it’s that simple. “

Mike Fleming, SVP of Growth

“For the last year, we have partnered with CHAP through their Growth Solutions program. The CHAP team has been amazing through this process in helping our organization grow and has always been available with a hands-on approach. They are truly experts in the hospice business. We have been highly impressed with their organizational review and their overall marketing assessment. Their efforts included leadership training, creation of quarterly business plans, field coaching rides, CRM build, structured educational programs, etc. Their recommendations and guidance were very structured and provided us with a clear understanding of the steps needed for organization growth with financial stability. I highly recommend the Growth Solutions program to any hospice organization seeking ways to improve their patient census and financial growth opportunities.”

Michael Chavez- CEO

“Partnering with CHAP Growth Solutions has been transformative for Allegiance Healthcare. Their support has allowed us to integrate our sales and operations teams effectively, streamline our training processes, and elevate the talent within our organization. CHAP’s in-person training and resources laid the foundation for our success, enabling us to focus on becoming a value-based partner across the continuum of care in Louisiana. We’ve been able to upgrade our tools, create standardized processes, and develop strategies that are driving growth across the State. CHAP has truly been an essential partner in our journey toward excellence.”

Brandon Melancon, RN – CEO

“I would highly recommend CHAP Growth Solutions. We started working with them a year ago to develop a strategic marketing plan and help our team obtain new knowledge, strategies, and tools to serve more people and grow. The organization implemented specific strategies they recommended for us based on our market, referral sources, agency needs and profile of our organization. I am proud to say that we have seen an increase in our average daily census of 44%. Shane’s onsite field coaching, ongoing virtual sales leader training and support has been a critical component of helping us achieve our goals. The consultive sales training has empowered our sales team to better establish themselves as trusted partners who offer impactful solutions and deliver value to our customers.”

Charlene Kish, RN, NHA, MHA – CEO

“CHAP Growth Solutions provided a wonderful team of experts to guide us through a time of turnover in our marketing department and a declining census. Their data driven approach, training for our staff and implementation of best practices was invaluable.”

Robin Clemons, Director of Development, Hospice Austin