For Entrepreneurs
CHAP strives to serve those that are driven by passion, mission, and business plan. Though you may be small – one or even two people – you know what kind of care you want to provide, because you want to do it better, and want to change the standard.
Many healthcare entrepreneurs have gotten into hospice care for one of two reasons: either because you saw the beautiful experience it gave to your loved ones or patients, or you saw an opportunity where someone didn’t get what they needed and are driven to make sure no one else has that experience.
Did you know that about half of all interested hospice start-ups don’t have what they need to be accredited? This may include a state license or a Medicare 855A letter. Depending on the state where you are located, we can help you determine what steps are needed to achieve your accreditation.
At CHAP, our team understands that you need answers as you navigate entrepreneurial experience – not just accreditation. You need resources and help, and this is a great opportunity for you to connect with our CHAP-certified consultants who can help you start your business.
- CHAP’s common-sense standards build operational effectiveness and compliance. Our education and resources help you provide clinical distinction and quality care. The CHAP seal and name have been a symbol of trust and quality to consumers for over 55 years.
- Our standards start from patient care – not policies and procedures. We don’t dictate the way you provide care, our standards create the framework for you to build the operations to support the care you want.
- Our patient-centered, partner-focused approach means you have someone there to assist you, both during application and readiness, as well as during the full term of your accreditation.
- Timeliness – it’s the CHAP commitment to be as responsive as possible once you raise your hand for readiness – meaning a quicker ramp to billing and getting your business off the ground. While the survey is unannounced, our goal is to be onsite in under 30 days.
- Flexible Payment options – for start-ups – it’s important to manage costs, especially those incurred before your first billable patient is cared for. CHAP offers a payment option that splits the cost of your accreditation over 3 payments through the first year of your 3 year accreditation.
- Resources – CHAP education has a lot of educational resources to help you with much more than accreditation.
- It’s part of the process to be able to bill Medicare and sometimes Medicaid.
- It completes the medicare application.
- Required by most (if not all) private insurances and medicare advantage plans.
- Organizations are required to meet state and federal regulations to be able to operate. CHAP understands that organizations not only want to meet requirements, but exceed them to remain competitive.
- When you provide the best care, patients and families will see it translated in your publicly reported outcomes in patient/ family satisfaction (CAHPS) scores.
- Healthcare savvy customers have choices and high standards nowadays; CHAPs seal of approval demonstrates your commitment to quality delivery of care.
- From application to Award, you have a team at your fingertips.
- Accreditation Specialist: The Accreditation Specialist delivers timely and responsive customer support to organizations seeking initial and continuing accreditation.
- Director of Accreditation: The Director of Accreditation is responsible for ensuring consistent application of accreditation and standards, Site Visitor selection and retention and the satisfaction of accredited organizations.
- A final readiness call. This is a chance for us to walk through what you can expect during a site visit. On this call we talk about:
- How to prepare with confidence – we will Walk through your readiness checklist to lower your stress and create a great survey experience.
- Finalizing readiness: We work quickly. We are proud of our timely response to readiness.
- Site Visitors: In collaboration with the Director of Accreditation, our team of experienced site visitors plans, organizes, coordinates, and conducts the accreditation site visit in accordance with CMS-approved CHAP policies and procedures governing the accreditation process. The CHAP Site Visitor ensures the confidentiality of all related site visit information.
For Growing Organizations
As you grow through either acquisitions, start-up branches, or census growth in a single market, your needs change. Time, and access to the CHAP team removes barriers and can help create standardization.
The needs of a growing organization change as they transition from an infrastructure that supports a small team to one that supports a larger team that keeps expanding. CHAP wants to ensure that you have the answers and resources you need as you continue to provide care – and access to a dedicated account management team.
As you build operational structure, compliance, and legal help – Every member of your team likely wears several hats.
With CHAP, you don’t have to go it alone. As you continue to grow, we will grow with you.
- CHAP’s common-sense standards build operational effectiveness and compliance. Our education and resources help you provide clinical distinction and quality care. The CHAP seal and name have been a symbol of trust and quality to consumers for over 55 years.
- Our patient-centered, partner-focused approach means you have someone there to assist you, both during application and readiness, as well as during the full term of your accreditation.
- Director of Accreditation Support – having someone you can reach out to who understands CMS guidelines, state regulations, and the chap standards helps you navigate changes in healthcare.
- Account Management – dedicated support to helping you manage accreditation timelines, start-ups, acquisitions, and education needs.
- Speed for startups – it’s the CHAP commitment to be as responsive as possible once you raise your hand for readiness – meaning a quicker ramp to certification and getting your business off the ground. Our goal is to be onsite in under 30 days.
- Easy accounting and accreditation tools online – ability to see and manage all aspects of your account from awards and reports to invoices.
- As more payor sources enter the hospice market – the need for accreditation grows to negotiate reimbursement. Accreditation is required by most (if not all) private insurances and medicare advantage plans.
- It’s part of the process to be able to bill Medicare and sometimes Medicaid.
- Organizations are required to meet state and federal regulations to be able to operate. CHAP understands that organizations not only want to meet requirements, but exceed them to remain competitive.
- When you provide the best care, patients and families will see it translated in your publicly reported outcomes in patient/ family satisfaction (CAHPS) scores.
- Healthcare savvy customers have choices and high standards nowadays; CHAPs seal of approval demonstrates your commitment to quality delivery of care.
- From application to Award, you have a team at your fingertips.
- Accreditation Specialist: The Accreditation Specialist delivers timely and responsive customer support to organizations seeking initial and continuing accreditation.
- Director of Accreditation: The Director of Accreditation is responsible for ensuring consistent application of accreditation and standards, Site Visitor selection and retention and the satisfaction of accredited organizations.
- Site VIsitors: In collaboration with the Director of Accreditation, the Site Visitor plans, organizes, coordinates, and conducts the accreditation site visit in accordance with CMS-approved CHAP policies and procedures governing the accreditation process. The CHAP Site Visitor ensures the confidentiality of all related site visit information.
- Lastly – a final readiness call. This is a chance for us to walk through what you can expect during a site visit.
- Our standards start from patient care – not policies and procedures. We don’t dictate the way you provide care, our standards create the framework for you to build the operations to support the care you want.
- When you work with CHAP, your Director of Accreditation and Accreditation Specialist is your dedicated team for everything relating to your accreditation timeline and readiness.
For Large Organizations
As a large healthcare organization, you likely have many locations, and significant corporate resources. CHAP can add benefits in areas where you need it most – compliance, education, operational process, and payor relation departments.
CHAP can add benefits in areas where you need it most – compliance, education, operational process, and payor relation departments. If our team comes to inspect a location, CHAP offers a consistent and custom-phased approach where we may find a few deficiencies and ask you to create a plan of correction, through a fair and thorough survey, with coordinated feedback at scale.
Your organization is intensively growing, and effective structural support is critical during this time. The market projections for Hospice are tremendous for the next 10 – 15 years. The industry is consolidating at a record pace, with the large players getting larger. Working with CHAP can help you remain steps ahead of the competition and continue to thrive.
This year, the big companies are getting bigger. Though acquisitions are set to be average, adding new branches and sites is the number one projected growth strategy for large healthcare organizations. Since demand is high, the biggest brands are opening many new sites. CHAP can help you match their growth step-for-step.
- CHAP’s common sense standards build operational effectiveness and compliance. Our education and resources help you provide clinical distinction and quality care. The CHAP seal and name have been a symbol of trust and quality to consumers for over 55 years.
- Our patient-centered, partner-focused approach means you have someone there to assist you, both during application and readiness, as well as during the full term of your accreditation.
- The SVP of Corporate Accounts
- Responsible for a particular territory and group of customers.
- Review each site visit assigned as well as the plans of correction for identified deficiencies.
- National Medical Director
- Support you in special projects and collaborate/consult and engage your teams to help drive clinical distinction and thought leadership.
- CHAP is currently a leader in partnering with the Institute for Healthcare Improvement (IHI) on “Age-Friendly Care” and bringing home-based care into the conversation.
- The SVP of Corporate Accounts
- Common-sense standards that incorporate the COPs.
- Timely survey response – Within 30 days from readiness submission.
- Streamlined online plan of action process built for operations at scale.
- Maximize deemed status – You can reduce the number of surveys from different agencies since deemed status accreditation is in place of the state survey process for Medicare certification.
- Change Management- Solidifying commitment to CHAP standards provides your entire organization with a solid foundation for navigating the future.
- Enterprise account management in line with CMS and state agency connections.
- A collaborative, strategic- survey plan (both onsite and planning).
- Common-sense standards that are more suitable for organizations at scale.
- Technology and reporting that match the needs of an industry-leading provider.
- Certification programs to offer staff to improve performance, retention, and recruitment of employees.
- A collaborative accreditation plan focusing on the areas you need the most focus on.
- Enterprise AR online portal – Enhanced visibility and accounting planning and distribution.
- Facilitate a cadence of planning and strategy conversations.
- Create individualized learning and planning resources to be available in your LMS system/intranet.