Career Certification
Certified professionals build stronger teams that produce efficiency, quality and growth.
CHAP’s Career Certification Workshops include industry-leading education, a dynamic learning environment, and a credential to leverage for growth.
Easy access to performance-improving education in community-based care was previously challenging, inconsistent, and expensive. All while the expectation of clinical excellence and quality continues to rise. Just as we use standards to empower agencies to deliver patient-centered care, our educational workshops use a consistent framework to educate, train, and certify people.
A Career Certification is perfect if you want to:
Two Types of Career Certifications
The curriculum is built around the following pillars, here is what you can expect to learn.
Operations
Fiscal management
Running an efficient agency is hard. Every decision has an impact on other parts of your business. Whether its staffing ratios, referral management, payor mix, supply management or one of the many other budgetary factors, our workshop will focus on connecting these financial pieces so you can run a balanced agency.
Employee engagement & turnover reduction
Appropriate staffing is an essential part of running a successful agency. Turnover is not only expensive but a detriment to your agency’s culture and the continuity of patient care. Employee engagement starts in the recruitment stage and never ends. This workshop covers how to set up your employment processes to support and retain your most valuable asset – your employees.
Leadership skills development
Great leaders set up an agency for operational excellence, satisfied patients, and engaged employees. This workshop will deliver the skills required to engage employees and create a culture that attracts quality candidates. We cover principles of leadership, how to create a synergistic team environment, effective communication, meeting management, and many other critical leadership skills.
Agency growth, marketing, & business development strategies
From developing strategic partnerships to leveraging healthcare innovation models, we review several tactics and strategies to help you uncover hidden opportunities in your market.
Compliance & quality improvement
Compliance and quality improvement are essential aspects of running a successful agency. The workshop will increase your knowledge on compliance topics and help you develop and maintain an outstanding quality improvement program.
Healthcare Sales
Consultative sales process
You will learn a proven, simple, step-by-step sales process that will help develop the interpersonal skills required to navigate complicated referral source relationships. This process is predictable, repeatable, and empowers you to use root-cause analysis skills to identify the next step to move an account forward or dissect why a referral source is not active.
Practice and role play
The only way we improve skills is through practice. Our workshop will provide low-stress opportunities for practicing, developing, or creating new sales skills. We will also use learning scenarios and small group activities to solidify your learning.
Advanced referral generation tactics and strategies
From developing strategic partnerships to leveraging healthcare innovation models, we review several tactics and strategies to help you uncover hidden opportunities in your market.
Regulatory Compliance
Growing your referrals in a compliant and ethical manner is critical to a successful agency. Our workshop teaches you how to maintain compliance and grow your business.
How Certification Works
Attend a Workshop
Industry experts lead our two-and-a half-day workshops. We developed a practical framework to support your agencies’ mission and purpose.
Earn a Certification
Our workshops offer three different certification options:
- Certified Hospice Professional Operator© (CHPO©)
- Certified Home Health Professional Operator© (CHHPO©)
- Certified Healthcare Sales Professional© (CHSP©)
- Certified Home Care Professional Operator© (CHCPO©)
Each Certification comes with a media kit to help market your certification as well as a digital badge making it easy to add it to LinkedIn and business cards/collateral.
Perform
Certifications can play a significant role in improving internal operations and leadership fundamentals, which can help to increases stability within your agency. You will gain knowledge and skills that enable you to execute continuous quality improvement techniques and systems. They help to manage and design tactics that lead to better consumer safety, satisfaction, and outcomes. Certification provides differentiation and credibility for referral sources, which can ultimately help an organization grow.
Take it to the Next Level
As an add-on to our in-person workshops, we provide coaching with executive-level sales coaches. This includes a monthly or bi-monthly, solution-focused call where the sole focus is on you. This call is your time to engage an outside, impartial seasoned professional in a problem-solving conversation. Not only will this reinforce new skills learned in the workshop, it will provide you the individualized attention that will optimize your success.
Meet your Facilitators
Our Classrooms
San Diego
The Center For Excellence training headquarters in Downtown San Diego, houses our state-of-the-art workshop space that provides an exceptional learning environment. Built in 1913, the fully renovated space is the perfect mix of old-world charm blended with all of today’s modern amenities. Located in the Marina District, it is walking distance to an eclectic mix of restaurants, shops and nearby gorgeous San Diego beaches.
Arlington / DC Metro
Located just minutes from the DC airport, in the heart of the Courthouse District of Arlington, is the CHAP corporate office and training center. This beautifully equipped training site has all the amenities necessary for a comfortable and collaborative learning environment. Discover America’s history with easy access to museums, monuments, friendly walkable neighborhoods, lush green spaces, and beautiful waterfront views.