Nancy Reeder is the Vice President of Customer Relations. Since 2017, she has brought her business development skills and expertise in operations to the CHAP team, while developing a deeper understanding of how agencies can improve patient care by adhering to a set of proven standards.
Overseeing the hub of customer relations, her team strives to have one-to-one connections with our partners. Each partner has an Accreditation Specialist and Director of Accreditation responsible for regular outreach.
Reeder has been working in post-acute, community-based care for several years in home health, hospice and home care as well as other service lines. She later transitioned to the provider side, working for Providence Senior and Community Services as their Director of Business Development. There she became deeply involved in the mechanisms for care transitions, the referral process, understanding the needs of hospital Case Managers, and participating as a part of work teams regarding revenue cycle, team restructuring and operational improvements.
Reeder graduated with a Bachelor of Arts in Psychology, with a minor in Music from DePauw University.