Teresa Harbour Appointed Chief Operating Officer at CHAP
ARLINGTON, VA — November 17, 2022 — Community Health Accreditation Partner (CHAP) announced today that Teresa Harbour RN, MBA, MHA has been appointed Chief Operating Officer, effective immediately. As COO, Harbour will be responsible for driving operational efficiencies and continuing to enhance the level of service and value delivered to the providers CHAP serves. "Over the past few [...]
Quality Accreditation + Quality Time = Quality Care
By: Teresa Harbour, SVP Accreditation | Fran Petrella, SVP Government Affairs and Corporate Accounts | Jennifer Kennedy, VP Quality CHAP has always placed patient care as our number one priority. Our mission is to advance the highest quality of home and community-based care. Because CHAP solely focuses on home and community-based organizations, every initiative is to improve care/services [...]
The Case for Providing Age-Friendly Care in the Home
A Solution to the Whack-a-Mole Style of Management By Margherita Labson, CHAP Strategic Advisor If you’ve worked in home-based care, there’s a chance you’ve felt like you are playing a game of whack-a-mole operations and management. Meaning every time you turn your attention to one metric or KPI, others break while you focus on that one. Sound all [...]
The Growing Demand for Age-Friendly Care in the United States
The 4Ms of Age-Friendly Care are Like Making a Cake By Dr. Khai Nguyen, CHAP National Medical Director “So, what’s the big deal?” asked a medical student rotating with me in my geriatrics clinic one recent afternoon. I had just completed what I felt was one of my more eloquent didactic lessons on the 4Ms Framework for Age-Friendly [...]
Perception is Patient Reality: Experience vs. Satisfaction
By Jennifer Kennedy, Vice President Quality & Standards The “patient experience” is a top issue in most healthcare provider quality programs, and quarterly patient satisfaction scores are closely analyzed to identify gaps. But is patient satisfaction and the patient experience the same? The Agency for Healthcare Research and Quality (AHRQ) describes the patient experience as encompassing “the range [...]
The 4Ms Framework for Age-Friendly Care
AGE-FRIENDLY CARE: It’s About What Matters to You GETTING BETTER CARE FOR YOU YOU are the expert on what matters for your health. Learn how to improve your health by talking with your doctor about the 4Ms – what Matters, Medication, Mentation and Mobility – a set of essential aspects of your care. WHAT MATTERS As you age, [...]
Kassi Ellison Joins CHAP as VP of Innovation
CHAP: Community Health Accreditation Partner Welcomes Kassi Ellison ARLINGTON, VA — August 25, 2022 — As Vice President of Innovation, Kassi will be responsible for exploring new business lines for CHAP and the Center for Excellence while working with internal and external stakeholders to align resources and ensure that the organization is systematically positioned to create value for [...]
CHAP Awarded Prestigious Age-Friendly Health Systems Funding
Community Health Accreditation Partner (CHAP) Receives Funding from The John A. Hartford Foundation to support Age-Friendly Health Systems Movement ARLINGTON, VA – August 29, 2022 – CHAP has been awarded funding in support of Age-Friendly Health Systems, an initiative of The John A. Hartford Foundation (JAHF) and the Institute for Healthcare Improvement (IHI), in partnership with the [...]