Making Lives Better,
At Scale
Managing accreditation across multiple states, countries, service lines, and regulatory requirements is complex and requires consistency. At CHAP, we get it—you need a partner who simplifies the process, reduces burden, and enables your organization to thrive.
As companies grow through acquisitions and startups, their portfolio of accreditation and standards can become less than ideal. Consistency creates an opportunity for progress, starting with standards and survey experience and moving on to reporting and review. CHAP Accreditation is a perfect fit and tool for large healthcare enterprises, helping them elevate care quality, support compliance, and fuel strategic growth at scale.
Chat with CHAP’s LeadersWhy CHAP? A Consistent, Scalable Accreditation Partner
For over 60 years, CHAP has been the leading voice in home and community-based care accreditation. We’re built for enterprises like yours, delivering scale-able solutions that align with your structure, support your culture, and evolve with your needs. Our approach to large customer engagement is designed to deliver consistency and continuous improvement.
Dedicated Survey
Teams
Dedicated Corporate level
review and oversight
Priority Scheduling
for Startups
Meet the CHAP Leadership Team
Accreditation at an enterprise level requires more than a checklist, it demands strategic guidance from experts who understand the complexities of multi-state, multi-service operations. CHAP’s leadership team brings decades of experience in accreditation, regulatory compliance, and operational strategy, working directly with your executives to ensure a seamless process.
Here to Serve You!
What they do and how it helps you.
Nancy Reeder
Senior Vice President, Customer Relations
Nancy Reeder leverages her multi-service healthcare experience to ensure CHAP’s corporate partners receive consistent, strategic support across every service line and location.
Teresa Harbour, RN, MBA, MHA
Chief Operating Officer
A nationally recognized leader in home-based care, Teresa Harbour helps CHAP’s corporate partners navigate complexity with a focus on clinical excellence and operational efficiency.
What Sets Our Team Apart?
Deep Industry Expertise
CHAP leaders have worked at the highest levels of healthcare, helping organizations navigate evolving regulatory landscapes while maintaining operational excellence.
Strategic, Hands-On Support
Our team becomes an extension of yours, simplifying accreditation, reducing challenges, and helping you stay ahead of compliance requirements.
A Smarter Approach to Accreditation
Beyond meeting standards, we help organizations align accreditation with their growth strategy, ensuring it becomes a foundation for quality improvement and expansion.
Accreditation Doesn’t Have to be Disruptive
Pricing
CHAP offers a rewarding accreditation approach that flexes to fit your financial and operational goals. Pricing is available after a brief review of locations, service lines, unduplicated admissions (where applicable), and strategy surrounding deeming. With no annual fees or hidden costs, our pricing is highly competitive and includes a variety of options.
Strategic & Scalable Pricing
We leverage your scope and scale to offer volume discounts and flexible fee structures, recognizing the unique needs of large enterprises.
Budget-Friendly Timing
We can align our accreditation billing with your fiscal year and budgeting cycles, ensuring minimal disruption to regular operations.
Collaborative Execution
Our team works with you to map out survey timing and approach, turning accreditation into a strategic initiative that supports your growth plans.
Ready for your Tailored Pricing?
Schedule a meeting with our experts to quickly receive a custom quote and learn how CHAP can help your multi-location enterprise thrive.
Switching to CHAP is easier than you might think.
We accredit majority of the largest home and community-based care organizations, customizing each step to meet your unique needs. Our streamlined approach ensures minimal disruption to your day-to-day operations, so you can focus on delivering exceptional care while we handle the rest. Here’s how it works.
Introduction and Two-Way Discovery Call
Together, we explore your organization’s goals and challenges, ensuring mutual understanding from the start.
Pricing and Proposal
We tailor your pricing structure and develop a proposal that aligns with your specific service lines, volumes, and strategic objectives.
Strategic or Transition Planning
We collaborate to design a plan that addresses your organization’s requirements, whether you’re new to accreditation or transitioning from another accreditor.
Contract Execution
A straightforward, transparent contract process keeps you fully informed and in control.
Rollout of Strategic Resources or Implementation and Resource Deployment
- Customized educational and operational tools to prepare your teams.
- Director of Accreditation (DA) Introduction: Your dedicated team works alongside you to address questions and guide best practices.
Readiness Engagement for Site Visit
- Flexibility: We adapt to your timeline and operational needs for a smooth scheduling process.
- Site Visit Scheduling and Planning (Announced and Unannounced): We coordinate visit details in advance, keeping the process efficient and transparent.
Ongoing Support and Expert Access
- After accreditation, CHAP continues to support you for three years with ongoing analysis, updates on best practices, and direct access to experts, ensuring you maintain and grow the value of your accreditation.
Every step is custom-fitted to your organization’s distinct requirements, reinforcing our commitment to simplifying the accreditation journey, while you remain focused on what matters most: delivering top-quality care.
What Makes CHAP Different?
Exclusive Focus
The oldest and only accreditor dedicated entirely to home and community-based care.
Enterprise Expertise
Proven success with large organizations managing diverse service lines.
Speed to Survey
Startup or de novo locations can achieve accreditation and begin billing faster, bypassing lengthy state or slower accreditor processes. This lets you focus on delivering quality care and driving growth from the start.
Non-Prescriptive Standards
Common-sense, innovation-forward guidelines that align with your goals. Specialized certifications, such as Pediatric and Age-Friendly Care, to differentiate your services.
Data-Driven Decisions
Insights that empower leadership with real-time visibility into performance and compliance.
We Accredit Thousands of Providers Across Seven Specialties:
Home Health
Hospice
Home Care
Palliative Care
HME/DME
Home Infusion Therapy
Pharmacy
Age-Friendly Care
Pediatric Care
High-Acuity Care
Unified Standardsensure consistency across all branches and service lines.
Tailored Supportfor multi-state operations
Simplified Integrationwith existing tools like EMRS
Results That Speak!
Deep Industry Expertise
CHAP-accredited organizations consistently outperform peers, demonstrating excellence in compliance, quality, and patient care.
Ready for Your Tailored Pricing
Your CPIs are our KPIs. We measure our success by giving our partners an experience that enables them to achieve the desired and expected outcome that they value. Clinical quality, operational effectiveness, and growth for our partners, guides every decision we make about how we serve you.
Quality
500+
Crucial Updates
A collection of blogs/podcasts/news – etc: keeping you up to date and ahead of the curve
Operations
413*
4+ Star Agencies
CHAP-accredited home health agencies achieve 4+ stars, 5.1% more than non-CHAP-accredited agencies
Growth
722,760*
Patients Treated
Number of patients treated at CHAP-accredited home health or hospice agency between 2022 Q3 and 2023 Q2
Quality
85.2%*
Hospice Agencies
of CHAP-accredited hospice agencies have an HCI at or above 8
Operations
71
Verified Products
Tools and resources that improve the delivery of high-quality care
Growth
275
Certified Consultants
That have passed CHAP’s competency requirements
Real-Time Data, Actionable Insights.
CHAP empowers your leadership with tools to track compliance, performance, and areas for growth.
Self-Study Tools
Proactively identify and address gaps before formal accreditation.
Performance Dashboards
Real-time views of compliance trends, centralized corrective actions, and audit responses.
Custom Reporting
Tailored insights to benchmark your performance and drive improvement.
Seamless BI Integration
Sync data with your systems for comprehensive operational visibility.
Strategic Growth Solutions
CHAP partners with you to align accreditation with your business growth strategies, helping you expand efficiently while maintaining exceptional care standards.
CHAP Growth Solutions consultatively transforms the complexity of the healthcare-at-home industry into opportunities for growth. The team of multidisciplinary experts works alongside you to develop a scalable plan to boost admissions and revenue through strategic solutions tailored to your market, referral sources, and agency needs.
Let’s Build the Future of Care Together
Join the industry leaders who trust CHAP for their enterprise accreditation needs. Together, we can transform care quality and operational efficiency at scale.
Key Values:
- Common-Sense Standards: Practical, flexible guidelines focused on patient outcomes.
- Innovation-Forward Practices: Standard that empower providers to adapt and grow.
- Continuous Improvement: Tools and strategies to ensure ongoing excellence.
A letter from Nancy,
At CHAP, we’re resource managers. You come to us with a challenge, and we allocate the right expertise, tools, and strategies to help you solve it. That’s what we do best.
Our true superpower lies in knowing what to apply, when, and where to ensure your organization achieves its goals. And if the solution doesn’t exist yet? We build it.
Let’s work together to turn accreditation into a strategic advantage for your organization.
– Nancy Reeder
