Making Lives Better,
At Scale

Chat with CHAP’s Leaders

Why CHAP? A Consistent, Scalable Accreditation Partner

For over 60 years, CHAP has been the leading voice in home and community-based care accreditation. We’re built for enterprises like yours, delivering scale-able solutions that align with your structure, support your culture, and evolve with your needs. Our approach to large customer engagement is designed to deliver consistency and continuous improvement.

Dedicated Survey
Teams

Dedicated Corporate level
review and oversight

Priority Scheduling
for Startups

Meet the CHAP Leadership Team

Accreditation at an enterprise level requires more than a checklist, it demands strategic guidance from experts who understand the complexities of multi-state, multi-service operations. CHAP’s leadership team brings decades of experience in accreditation, regulatory compliance, and operational strategy, working directly with your executives to ensure a seamless process.

Nancy Reeder

Senior Vice President, Customer Relations

Nancy Reeder leverages her multi-service healthcare experience to ensure CHAP’s corporate partners receive consistent, strategic support across every service line and location.

Teresa Harbour

Chief Operating Officer

A nationally recognized leader in home-based care, Teresa Harbour helps CHAP’s corporate partners navigate complexity with a focus on clinical excellence and operational efficiency.

What Sets Our Team Apart?

Deep Industry Expertise

CHAP leaders have worked at the highest levels of healthcare, helping organizations navigate evolving regulatory landscapes while maintaining operational excellence.

Strategic, Hands-On Support

Our team becomes an extension of yours, simplifying accreditation, reducing challenges, and helping you stay ahead of compliance requirements.

A Smarter Approach to Accreditation

Beyond meeting standards, we help organizations align accreditation with their growth strategy, ensuring it becomes a foundation for quality improvement and expansion.

Accreditation Doesn’t Have to be Disruptive

Pricing

CHAP offers a rewarding accreditation approach that flexes to fit your financial and operational goals. Pricing is available after a brief review of locations, service lines, unduplicated admissions (where applicable), and strategy surrounding deeming. With no annual fees or hidden costs, our pricing is highly competitive and includes a variety of options.

Strategic & Scalable Pricing

We leverage your scope and scale to offer volume discounts and flexible fee structures, recognizing the unique needs of large enterprises.

Budget-Friendly Timing

We can align our accreditation billing with your fiscal year and budgeting cycles, ensuring minimal disruption to regular operations.

Collaborative Execution

Our team works with you to map out survey timing and approach, turning accreditation into a strategic initiative that supports your growth plans.

Ready for your Tailored Pricing?

Schedule a meeting with our experts to quickly receive a custom quote and learn how CHAP can help your multi-location enterprise thrive.

Switching to CHAP is easier than you might think.

We accredit majority of the largest home and community-based care organizations, customizing each step to meet your unique needs. Our streamlined approach ensures minimal disruption to your day-to-day operations, so you can focus on delivering exceptional care while we handle the rest. Here’s how it works.

Every step is custom-fitted to your organization’s distinct requirements, reinforcing our commitment to simplifying the accreditation journey, while you remain focused on what matters most: delivering top-quality care.

Unified Standardsensure consistency across all branches and service lines.

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Tailored Supportfor multi-state operations

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Simplified Integrationwith existing tools like EMRS

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Results That Speak!

Deep Industry Expertise

CHAP-accredited organizations consistently outperform peers, demonstrating excellence in compliance, quality, and patient care.

Ready for Your Tailored Pricing

Your CPIs are our KPIs. We measure our success by giving our partners an experience that enables them to achieve the desired and expected outcome that they value. Clinical quality, operational effectiveness, and growth for our partners, guides every decision we make about how we serve you.

Quality

500+

Crucial Updates

A collection of blogs/podcasts/news – etc: keeping you up to date and ahead of the curve

Operations

413*

4+ Star Agencies

CHAP-accredited home health agencies achieve 4+ stars, 5.1% more than non-CHAP-accredited agencies

Growth

722,760*

Patients Treated

Number of patients treated at CHAP-accredited home health or hospice agency between 2022 Q3 and 2023 Q2

Quality

85.2%*

Hospice Agencies

of CHAP-accredited hospice agencies have an HCI at or above 8

Operations

71

Verified Products

Tools and resources that improve the delivery of high-quality care

Growth

275

Certified Consultants

That have passed CHAP’s competency requirements

Real-Time Data, Actionable Insights.

CHAP empowers your leadership with tools to track compliance, performance, and areas for growth.

Self-Study Tools

Proactively identify and address gaps before formal accreditation.

Performance Dashboards

Real-time views of compliance trends, centralized corrective actions, and audit responses.

Custom Reporting

Tailored insights to benchmark your performance and drive improvement.

Seamless BI Integration

Sync data with your systems for comprehensive operational visibility.

Strategic Growth Solutions

CHAP partners with you to align accreditation with your business growth strategies, helping you expand efficiently while maintaining exceptional care standards.

Let’s Build the Future of Care Together

Join the industry leaders who trust CHAP for their enterprise accreditation needs. Together, we can transform care quality and operational efficiency at scale.

Key Values:

  • Common-Sense Standards: Practical, flexible guidelines focused on patient outcomes.
  • Innovation-Forward Practices: Standard that empower providers to adapt and grow.
  • Continuous Improvement: Tools and strategies to ensure ongoing excellence.

A letter from Nancy,

At CHAP, we’re resource managers. You come to us with a challenge, and we allocate the right expertise, tools, and strategies to help you solve it. That’s what we do best.