Your Best Quarter, Every Quarter.
Written by Kassi Ellison
Every agency idealizes its best quarter—a time when everything clicks. Referrals pour in, admissions soar, staff are engaged, and revenue grows. But what does that look like in reality? For some, it’s crushing daily census goals. For others, it’s reducing turnover, optimizing territories, or launching new partnerships.
Now, imagine if every quarter could be your best. Sounds ambitious? It’s not only possible—it’s achievable. But first, you need to confront the roadblocks holding your agency back.
What’s Stopping Your Agency from Thriving?
Success isn’t luck. It’s a system. Yet many agencies struggle to sustain performance because of challenges like:
- Turnover turmoil: Onboarding new sales staff constantly disrupts momentum and weakens referral relationships.
- Underperformers: Team members falling short of targets drain resources and opportunities.
- Staffing shortages: Referrals are meaningless if you don’t have the staff to admit and care for patients.
- Broken processes: A disjointed referral-to-admission pipeline creates delays, frustrating customers and seeking alternatives.
Sound familiar? These are not insurmountable problems. In fact, addressing them head-on is how CHAP Growth Solutions helps agencies transform average quarters into exceptional ones.
From Pain Points to Power Moves
At CHAP, we don’t just identify challenges; we provide solutions. Here’s how we turn frustration into forward momentum:
- Customized SWOT Analysis
We start by deeply understanding your agency through a comprehensive SWOT analysis. Beyond just identifying strengths and weaknesses, we focus on actionable insights like:- Refining referral-to-admission workflows.
- Optimizing sales territories based on Medicare claims data and EMR reports.
- Strengthening specialty programs and differentiators.
- Consultative Sales Training
Many agencies rely on outdated sales training—or worse, none at all. We modernize your approach, teaching teams to sell consultatively, build trust, and foster long-term partnerships, including:- Messaging that resonates with referral sources.
- Structured weekly cadences to build accountability.
- Field training to refine day-to-day interactions.
- Territory Optimization
Overwhelmed sales teams are ineffective. Analyzing your current accounts and aligning them with growth opportunities ensures every effort is targeted and impactful. We create precise territory maps that:- Identify high-value accounts.
- Ensure balanced workloads for sales reps.
- Maximize time spent on productive activities.
- Mid-Quarter Course Corrections
Even the best plans can veer off track. We help agencies quickly assess KPIs, diagnose issues, and implement fixes, from addressing open positions to improving team alignment. Our strategies include:- Identifying the root causes of slumping metrics.
- Creating actionable plans to address open positions, team alignment, and messaging gaps.
- Providing interim leadership when needed to stabilize operations.
5. Leveraging Tools for Success
Tools are only as good as the processes supporting them. CHAP helps agencies make the most of their resources, such as:
- CRMs and EMRs: Integrating systems streamline operations.
- Referral Source Funnels: Monthly tracking to focus on and commit to specific actions to increase referral volume. Download it for free.
- Mystery Call Toolkits: Ensuring consistent, high-quality interactions with potential patients and families.
Why Now Is the Right Time
A new year brings new opportunities. Don’t let Q1 slip by without taking action. By investing in growth now, you’re setting your agency up for sustainable success all year long.
Imagine reducing turnover, boosting census, and exceeding profitability targets—all while creating a culture of engagement and innovation. It starts with a single step: reaching out to CHAP Growth Solutions.
Real Stories, Real Results
For some, this might sound like a big promise. But the results speak for themselves.
