Careers at CHAP

Employer of Choice:

CHAP's mission is to define, verify and advance the highest quality of home and community-based care through its standards, accreditation,education and research.  For our employees, this is a call to action - ensuring that we support our approximately 8,300 accredited sites as well as advance the field of community and home health.

CHAP strives to build a culture of professional development and performance management for both personal and professional growth. We offer various benefit packages to all of our employees; ranging from medical, vision, dental and generous life, AD&D and disability insurance benefits to an excellent 401(k) program and flexibility.

Our family-like environment provides our employees the opportunity to be who they are, enjoy their colleagues and work in an atmosphere of individual and shared successes.

CHAP is an equal opportunity employer and will not discriminate against any employee or applicant on the basis of age, color,disability, gender, national origin, race, religion, sexual orientation,veteran status or any classification protected by federal, state, or local law. 



Position Title: Regional Director of Professional Services
Reports To:Senior Vice President of Accreditation

Position Summay:

Responsible for operational oversight and administrative activities to ensure consistent application of accreditation and regulatory standards, site visitor selection and retention, and the satisfaction and improvement of accredited organizations. Collaborates with other CHAP team members to ensure excellence in accreditation and customer service, and CHAP continuous improvement.

As a member of the organization’s leadership team, supports CHAP’s mission, vision, and goals to ensure CHAP is the preferred accreditor of home and community-based care providers and a thought leader.

Successful candidate must have expert level knowledge of certified home health regulations and operations.

Principal Functions:

  • Directs site visitor function including selection, training, supervision and evaluation. Conducts new hire orientation program and ongoing coaching as needed.
  • Reviews site visitor reports for accurate and consistent application of CHAP Standards of Excellence and regulations. Performs review and acceptance of Plans of Correction, communicating with organizations as necessary.
  • Provides training, direction and supervision to ensure proactive customer service from all department team members, to support CHAP growth and customer service goals. Ensures all team members follow CHAP Customer Service Standards.
  • Directs a team of site visitors remotely. Responds to telephone calls from site visitors to assist as needed through the visit process and decisions regarding application of CHAP and regulatory standards.
  • Plans for and executes Board of Review process with timely follow up of accreditation determinations and correspondence.
  • Participates in performance improvement and complaint investigation activities.
  • Responds to telephone and e-mails requests from pre-applicant and applicant organizations regarding selection of agency-specific service standards for accreditation and interpretation of CHAP Standards and CHAP’s process, standards, and self studies.
  • Serves as subject matter expert by maintain strong and current working knowledge of all CHAP standards and all Medicare and industry regulations pertaining to CHAP’s deemed status and accreditation programs.
  • Ensures complete and accurate documentation of actions in agency hard copy and electronic record.
  • Collaborates with and assists other departments to ensure compliance with regulatory requirements and CHAP policies and to ensure CHAP accredited organizations improvement and satisfaction.
  • Assesses site visitor performance. Identifies knowledge deficits, develops, and delivers teleconference and webinar training to site visitors at least quarterly. Responsible for in-services for site visitors and for helping site visitors with proficiencies in deficiency identification and documentation.
  • Assures appropriate projection of site visits days for production of contracts and review of self studies as well as site visits performed in accordance with CHAP timeliness standards.
  • Participates in strategic planning and reporting.
  • May participate in marketing and business development activity through attendance and presentations at trade shows and state association meetings.
  • Performs other duties related to the safe and efficient operation of the organization.

Education, Training and Experience:

  • BS degree in nursing or other health related field required.
  • Master’s degree in nursing or health-related field preferred. May consider additional work experience as a substitution for a master’s degree.
  • 8 years management experience including staff supervision.
  • 8 years experience in Medicare certified home health agencies. May include other community based health care services delivery in addition to home health.
  • Strong knowledge of Medicare Conditions of Participation for Home Health. A positive for additional knowledge of Medicare Conditions of Participation for Hospice and/or Medicare Supplier/Quality standards.
  • Experience in a CHAP accredited organization extremely helpful.
  • Sound knowledge and skills in quality improvement activities and processes.
  • Excellent written and verbal communications skills; effective interpersonal and team building attributes. High level of energy and focus on customer satisfaction.
  • Intermediate computer literacy.
  • Flexibility in work schedule. Some work-related travel required.

For immediate consideration, please submit your resume along with a cover letter and salary requirement to


Position Title: Site Visitor - Per Diem
Status: Exempt
Reports To: Regional Director of Professional Services

Position Summary

Under the direction of the Regional Director of Professional Services the Site Visitor plans, organizes, coordinates and conducts community based health care organization accreditation site visits in accordance with CHAP Standards of Excellence. Accreditation activities are executed in accordance with CHAP Policies and Procedures governing the accreditation process. The CHAP Site Visitor ensures the protection of the confidentiality of all related site visit information except as otherwise required by law.

As a member of the organization’s leadership team, supports CHAP’s mission, vision, and goals to ensure CHAP is the preferred accreditor of home and community-based care providers and a thought leader.

Principal Functions:

  • Represent CHAP in a professional manner
  • Accept assignments: a. Report availability to CHAP Scheduler in established time-frame
  • Confirm travel arrangements in a timely manner.
  • Prepare for assignments as appropriate: a)Review agency self-study to assist in planning visit; b)Collaborate with team members
  • Complete site visit requirements and documentation, within CHAP standards and Federal/CMS guidelines, in an organized, accurate, and timely manner
  • Site visit documentation is accurate, correct and complete, with appropriate standard citation and detailed reference to relevant evidence for the purpose of accreditation, validation; monitoring of facilities; and complaint investigations
  • Provide technical assistance to providers regarding CHAP Standards, CMS and other requirements.
  • Submit required site visit documentation within required time frame
  • Demonstrate knowledge and application of CHAP accreditation process, Standards of Excellence, State and/or Federal Regulations
  • Provide clarification, verification and quantification of site visit findings
  • Participate in scheduled CHAP meetings in-service training and continuing education programs
  • Work independently and/or with a team of other surveyors
  • Performs other functions as assigned

Education, Training and Experience

  • Knowledge of specialty area applicable to assignment (i.e., home health, hospice, private duty nursing, home medical equipment, pharmacy, palliative, etc.); inspection, investigation and regulatory methods; medical terminology and coding; and the principles and operation of health care administration.
  • Five (5) years experience in middle to upper management position in a health care field in at least one program or service accredited by the Community Health Accreditation Program, Inc. (CHAP).
  • Bachelor’s Degree in a related specialty area required. Master’s Degree preferred.
  • Active RN license, or applicable license, to practice in home state, where required by discipline.
  • Superior analytical, consultative, conflict resolution, mediation, written and verbal articulation skills.
  • Effective critical thinking aptitude with the ability to apply and interpret CHAP Standards and Federal CMS regulations to inspections and/or evaluations of assigned sites.
  • Ability to work effectively as part of the accreditation team.
  • Successful completion of the CHAP site visitor orientation program which includes: didactic classroom, competency testing and mentored site visit.
  • Exceptional organizational and time management skills.
  • Ability to travel independently.
  • Excellent interpersonal skills.
  • Expert level proficiency with computer skills and office applications.
  • Requires availability of a minimum of ten site visit days per month, exclusive of travel.

Physical Requirements

This position is per diem/part time and requires full time independent travel by air or car or other means. Due to the nature of this job, lifting of materials and equipment of up to 25 pounds is required. Extended periods of sitting/standing are required.

For immediate consideration, please submit your resume along with a cover letter and salary requirement to


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